How do I select the optional add-ons?
Simply add the amount specified directly to your total pledge (add-ons don’t require extra shipping). You will be asked to specify your add-on choices after the campaign is over along with your final shipping address.
Last updated: June 15, 2018 02:13
Does GENKI work with the Nintendo Switch dock?
With the Genki dock adapter you can simply plug Genki into any of the three USB ports of the official Nintendo Switch dock.
Last updated: June 14, 2018 10:34
Will this brick my Nintendo Switch?
Short answer, no. The long answer is that Genki does not provide any data or power (in fact, it has no battery) to even possibly damage the console. There has been some cases of bricked consoles (Switches that no longer work) using third party docks. The root causes has been confirmed to be faulty resistors found in USB-A to USB-C power cables.
Last updated: June 14, 2018 10:34
Does this work with my [insert name here] headphones?
As long as it’s a Bluetooth audio device it should be fine. The simplest test is if it works in your phone it will work with Genki. It should be noted there are some wireless headphones that are not Bluetooth.
Last updated: June 14, 2018 10:34
Can’t I just use one of the cheaper headphone jack transmitters on Amazon?
You could but almost all of them were made a long time ago as a way to play iPod music on your car stereo and have been rebranded to say they work for gaming. Using the headphone jack introduces a lot of issues including static noise, charging, and most important latency. And we think they’re all designed to be pretty ugly but it’s because they need to house a battery and an ADC (analog digital converter).
Last updated: June 14, 2018 10:34
Will this work on my third party case or stand?
We designed Genki to fit flush with the Nintendo Switch. We can at a special request (+$5) add a longer USB Type-C plug to extend the gap to make them compatible with your case but we cannot ensure fit or sturdiness of such a modification. As for stands, Genki measures roughly 1.4” wide or 3.5cm which may require some modifications to existing stands.
Last updated: June 14, 2018 10:34
Does this work on all Switch firmwares?
You’ll have to at least have Firmware 4.0 or higher, this is when Nintendo enabled USB wireless audio in October 2017.
Last updated: June 14, 2018 10:34
Will this support in-game voice chat for games such as Fortnite?
Since this kind of happened suddenly, we’re happy to say we have the hardware specs that can support it, now the next step is to figure out if we can (and how Nintendo) handles USB audio in. We’ll keep you posted on this!
Last updated: June 15, 2018 02:13
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.